Claims Process

The Spirit Moving team works hard to provide a smooth relocation, but unfortunately loss or damage can be part of the nature of moving, or mistakes happen. When loss or damage occurs, Spirit Moving Company works directly with you to come to a quick and fair resolution.

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In the event of loss or damage during the course of your move with us, the claims process begins after payment for your move is received in full and the claims form is completed. Only one claims form can be submitted per move so we recommend inspecting and unpacking all items before beginning the claims process. Local & commercial claims must be filed within 30 days after delivery (90 days for local Texas & New Jersey clients), but the sooner you get the claims process in motion after your move, the better we will be able to quickly resolve the claim.

 

After you submit the claims form, our team immediately gets to work gathering the information necessary to make a resolution decision. A Spirit Moving Company representative will contact you to discuss the resolution. You will hear from Spirit Moving within 5 business days regarding your claim and can expect resolution to complete within 30 days.

Thank you for your time and care filling out the form and supplying the information we need to address your claim